UI/UX Design
Healthcare Patient Portal UX
User research and interface design for a patient-facing portal: appointment booking, lab results, and telehealth. Focus on clarity and reduced anxiety for diverse user groups.
User Research
Wireframes
Figma
Healthcare
WCAG
Client
Healthcare provider (confidential)
Year
2024
Duration
5 months
Team
5 people
Our role
User research, UX/UI design
The challenge
Patients needed to book appointments, view results, and use telehealth without confusion or anxiety. The portal had to work for diverse ages and accessibility needs.
Our approach
User research informed a clear information architecture and calm visual language. Wireframes and high-fidelity designs in Figma, with WCAG alignment and telehealth flow focus.
Key deliverables
- User research and personas
- Wireframes and high-fidelity UI
- Appointment and telehealth flows
- WCAG-oriented specs
Results
92%
Task success (testing)
WCAG 2.1 AA
Accessibility
Project highlights
