Web Development
Unified Customer Support Portal
A user-friendly web portal for customer inquiries, support tickets, and account management. Integrates with existing backend systems and provides a single pane for all customer touchpoints.
Fullstack
Node.js
Database
Customer Service
API
Client
Current Vandi
Year
2024
Duration
4 months
Team
5 people
Our role
Full-stack development, API design
The challenge
Customers had to use multiple channels for support and account management. The client wanted one portal for tickets, account details, and self-service actions.
Our approach
A customer portal with ticket creation and tracking, account settings, and integration with existing backend systems. Clean UI and clear status updates reduce support load.
Key deliverables
- Customer portal (auth, account, tickets)
- Support ticket creation and tracking
- Backend and API integration
- Admin view for support agents
Results
~30%
Support tickets deflected
-20%
Time to resolution
Project highlights
